Infrastructure Maintenance Activity

Scheduled

We will be conducting a backend infrastructure maintenance activity on 21st Oct 2025, from 02:00 UTC to 04:00 UTC. During this time, there may be short few minutes disruption for the MSM Push (Out of band messaging) service.

Customer Action:

• No action is required.

Customer Impact:

• The IdCloud Push service may be unavailable for up to 5 minutes.

We appreciate your understanding and thank you for your patience as we continue to improve your experience.

Need Assistance?

If you have any questions or concerns, please reach out to our Client Services team: https://supportportal.thalesgroup.com/

• United States: 800-545-6608
• International: +1-410-931-7520

Posted Oct 07, 2025 - 15:53 UTC

Incident Categories

Operational

All systems are operational

Degraded Performance

IFP Risk Based Authentication? : One or more methods impacted but works intermittently e. Risk Engine Service API
IRM Risk Based Authentication? : One or more methods impacted but works intermittently e. Risk Management Service API
OATH Strong Customer Authentication? : One or more methods impacted but works intermittently e. Auth-Sign Service API
FIDO Strong Customer Authentication? : One or more methods impacted but works intermittently e. Platform Auth-Sign API

Major Outage

IFP Risk Based Authentication? : All the methods are down, and all customers are impacted
IRM Risk Based Authentication? : All the methods are down, and all customers are impacted
OATH Strong Customer Authentication? : All the methods are down, and all customers are impacted
FIDO Strong Customer Authentication? : All the methods are down, and all customers are impacted

Infrastructure Maintenance Activity

Completed

In progress

Scheduled

Incident Categories