Completed -
The scheduled maintenance has been completed.
Jun 24, 04:00 UTC
Update -
All services are back to the nominal state.
Jun 24, 03:56 UTC
Verifying -
During the maintenance window, we encountered an issue affecting our logging on the backend systems. This impacted our ability to monitor whether the application functionality is working as expected or not. To ensure continued stability and reliability, we have rolled back the update.
Monitoring services remain fully operational, and our team is actively investigating the root cause of the logging issue.
We appreciate your patience and will provide further updates as we make progress.
Jun 24, 03:07 UTC
Update -
We are currently observing some issues with our logging systems. However, our monitoring tenant is functioning as expected. The team is actively investigating the root cause and working towards a resolution.
We will keep you updated as we learn more.
Jun 24, 02:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 02:00 UTC
Scheduled -
We will be conducting a backend infrastructure maintenance activity on June 24th 2025, from 02:00 UTC to 04:00 UTC. During this time, there may be up-to 10 minutes disruption for the CAS (Authentication, Auth-Sign API, Admin portal) and EPS (User Enrollment) services.
Customer Action:
• No action is required.
Customer Impact:
• The IdCloud CAS service may be unavailable for up to 10 minutes.
• The IdCloud EPS service may be unavailable for up to 10 minutes.
We appreciate your understanding and thank you for your patience as we continue to improve your experience.
Need Assistance?
If you have any questions or concerns, please reach out to our Client Services team: https://supportportal.thalesgroup.com/
• United States: 800-545-6608
• International: +1-410-931-7520
Jun 11, 14:05 UTC