.

All Systems Operational

IFP Risk Based Authentication Operational
Risk-Engine Service API ? Operational
BehavioSec Service API ? Operational
IFP Risk Based Authentication Orchestration Service API ? Operational
IFP Risk Based Authentication Admin Portal ? Operational
Reporting ? Operational
IRM Risk Based Authentication Operational
Risk Management Service API ? Operational
OATH Strong Customer Authentication Operational
Auth-Sign Service API ? Operational
User Enrollment Service API ? Operational
Out-of-band messaging Service API ? Operational
OATH Orchestration Service API ? Operational
OATH Admin Portal ? Operational
FIDO Strong Customer Authentication Operational
Platform Auth-Sign API (Browser and Native App) ? Operational
Mobile Auth-Sign API (Mobile SDK) ? Operational
FIDO Strong Customer Authentication Admin API ? Operational
KYC Know Your Customer Operational
KYC Orchestration Service API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 25, 2025

No incidents reported today.

Jun 24, 2025
Completed - The scheduled maintenance has been completed.
Jun 24, 04:00 UTC
Update - All services are back to the nominal state.
Jun 24, 03:56 UTC
Verifying - During the maintenance window, we encountered an issue affecting our logging on the backend systems. This impacted our ability to monitor whether the application functionality is working as expected or not. To ensure continued stability and reliability, we have rolled back the update.

Monitoring services remain fully operational, and our team is actively investigating the root cause of the logging issue.

We appreciate your patience and will provide further updates as we make progress.

Jun 24, 03:07 UTC
Update - We are currently observing some issues with our logging systems. However, our monitoring tenant is functioning as expected. The team is actively investigating the root cause and working towards a resolution.

We will keep you updated as we learn more.

Jun 24, 02:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 02:00 UTC
Scheduled - We will be conducting a backend infrastructure maintenance activity on June 24th 2025, from 02:00 UTC to 04:00 UTC. During this time, there may be up-to 10 minutes disruption for the CAS (Authentication, Auth-Sign API, Admin portal) and EPS (User Enrollment) services.

Customer Action:

• No action is required.

Customer Impact:


• The IdCloud CAS service may be unavailable for up to 10 minutes.
• The IdCloud EPS service may be unavailable for up to 10 minutes.

We appreciate your understanding and thank you for your patience as we continue to improve your experience.

Need Assistance?


If you have any questions or concerns, please reach out to our Client Services team: https://supportportal.thalesgroup.com/

• United States: 800-545-6608
• International: +1-410-931-7520

Jun 11, 14:05 UTC
Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025

No incidents reported.

Jun 11, 2025
Resolved - This incident has been resolved.
Jun 11, 06:36 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 11, 06:23 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 11, 06:16 UTC
Investigating - Our monitoring system has detected turbulence on the IDCloud FIDO Authentication service.
We are assessing the situation and will update you as soon as we have further news.

Apologies for any inconvenience caused, and thank you for your patience and understanding.
---
IDCloud Services team

Jun 11, 06:12 UTC