.

All Systems Operational

IFP Risk Based Authentication Operational
Risk-Engine Service API ? Operational
BehavioSec Service API ? Operational
IFP Risk Based Authentication Orchestration Service API ? Operational
IFP Risk Based Authentication Admin Portal ? Operational
Reporting ? Operational
IRM Risk Based Authentication Operational
Risk Management Service API ? Operational
OATH Strong Customer Authentication Operational
Auth-Sign Service API ? Operational
User Enrollment Service API ? Operational
Out-of-band messaging Service API ? Operational
OATH Orchestration Service API ? Operational
OATH Admin Portal ? Operational
FIDO Strong Customer Authentication Operational
Platform Auth-Sign API (Browser and Native App) ? Operational
Mobile Auth-Sign API (Mobile SDK) ? Operational
FIDO Strong Customer Authentication Admin API ? Operational
KYC Know Your Customer Operational
KYC Orchestration Service API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Infrastructure Maintenance Activity May 6, 2025 03:00-05:00 UTC

We will be conducting a backend infrastructure maintenance activity on May 6th 2025, from 03:00 UTC to 05:00 UTC. During this time, there may be short few minutes disruption for the MSM Push (Out of band messaging) service and there will be up-to 15 minutes service disruption for Fido2 service.

Customer Action:

• No action is required.

Customer Impact:

• The IdCloud Fido2 service will be unavailable for up to 15 minutes.
• The IdCloud Push service may be unavailable for up to 5 minutes.

We appreciate your understanding and thank you for your patience as we continue to improve your experience.

Need Assistance?

If you have any questions or concerns, please reach out to our Client Services team: https://supportportal.thalesgroup.com/

• United States: 800-545-6608
• International: +1-410-931-7520
Posted on Apr 24, 2025 - 12:45 UTC
Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage
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Incident Categories

Operational
All systems are operational
Degraded Performance
  • IFP Risk Based Authentication? : One or more methods impacted but works intermittently e. Risk Engine Service API
  • IRM Risk Based Authentication? : One or more methods impacted but works intermittently e. Risk Management Service API
  • OATH Strong Customer Authentication? : One or more methods impacted but works intermittently e. Auth-Sign Service API
  • FIDO Strong Customer Authentication? : One or more methods impacted but works intermittently e. Platform Auth-Sign API
Major Outage
  • IFP Risk Based Authentication? : All the methods are down, and all customers are impacted
  • IRM Risk Based Authentication? : All the methods are down, and all customers are impacted
  • OATH Strong Customer Authentication? : All the methods are down, and all customers are impacted
  • FIDO Strong Customer Authentication? : All the methods are down, and all customers are impacted