IdCloud Out of Band Messaging Incident

Incident Report for Thales Gemalto IdCloud StatusPage

Resolved

This incident has been resolved.
Posted Dec 10, 2025 - 10:42 UTC

Investigating

The IDCloud Push service is currently experiencing issues.

Impacted services: Push

We've observed a recurrence of errors in the service and are mobilized to restore service. Updates to follow.

Apologies for any inconvenience caused, and thank you for your patience and understanding.
Posted Dec 10, 2025 - 10:05 UTC
This incident affected: OATH Strong Customer Authentication (Out-of-band messaging Service API).
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Incident Categories

Operational
All systems are operational
Degraded Performance
  • IFP Risk Based Authentication? : One or more methods impacted but works intermittently e. Risk Engine Service API
  • IRM Risk Based Authentication? : One or more methods impacted but works intermittently e. Risk Management Service API
  • OATH Strong Customer Authentication? : One or more methods impacted but works intermittently e. Auth-Sign Service API
  • FIDO Strong Customer Authentication? : One or more methods impacted but works intermittently e. Platform Auth-Sign API
Major Outage
  • IFP Risk Based Authentication? : All the methods are down, and all customers are impacted
  • IRM Risk Based Authentication? : All the methods are down, and all customers are impacted
  • OATH Strong Customer Authentication? : All the methods are down, and all customers are impacted
  • FIDO Strong Customer Authentication? : All the methods are down, and all customers are impacted