IdCloud Backend Infrastructure Maintenance

Scheduled for Sep 23, 02:00 - 04:00 UTC

Scheduled

We will be conducting a backend infrastructure maintenance activity on Tuesday September 23 2025, from 02:00 UTC to 04:00 UTC. During this time, there may be a few minutes of disruption for IdCloud services (Fido2, KYC, Orchestration Services, OATH Services, Out of Band Messaging etc) . There will be up-to 15 minutes disruption to services during this time.


Customer Action:

• No action is required.

Customer Impact:

• Above-mentioned services will be unavailable for up to 15 minutes.

We appreciate your understanding and thank you for your patience as we continue to improve your experience.

Need Assistance?

If you have any questions or concerns, please reach out to our Client Services team: https://supportportal.thalesgroup.com/

• United States: 800-545-6608
• International: +1-410-931-7520
Posted Sep 09, 2025 - 18:08 UTC
This scheduled maintenance affects: KYC Know Your Customer (KYC Orchestration Service API), FIDO Strong Customer Authentication (Platform Auth-Sign API (Browser and Native App), Mobile Auth-Sign API (Mobile SDK), FIDO Strong Customer Authentication Admin API), and OATH Strong Customer Authentication (Auth-Sign Service API, User Enrollment Service API, Out-of-band messaging Service API, OATH Orchestration Service API, OATH Admin Portal).
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Incident Categories

Operational
All systems are operational
Degraded Performance
  • IFP Risk Based Authentication? : One or more methods impacted but works intermittently e. Risk Engine Service API
  • IRM Risk Based Authentication? : One or more methods impacted but works intermittently e. Risk Management Service API
  • OATH Strong Customer Authentication? : One or more methods impacted but works intermittently e. Auth-Sign Service API
  • FIDO Strong Customer Authentication? : One or more methods impacted but works intermittently e. Platform Auth-Sign API
Major Outage
  • IFP Risk Based Authentication? : All the methods are down, and all customers are impacted
  • IRM Risk Based Authentication? : All the methods are down, and all customers are impacted
  • OATH Strong Customer Authentication? : All the methods are down, and all customers are impacted
  • FIDO Strong Customer Authentication? : All the methods are down, and all customers are impacted