IdCloud Backend Infrastructure Maintenance

Scheduled

We will be conducting a backend infrastructure maintenance activity on June 24th 2025, from 02:00 UTC to 04:00 UTC. During this time, there may be up-to 10 minutes disruption for the CAS (Authentication, Auth-Sign API, Admin portal) and EPS (User Enrollment) services.

Customer Action:

• No action is required.

Customer Impact:

• The IdCloud CAS service may be unavailable for up to 10 minutes.
• The IdCloud EPS service may be unavailable for up to 10 minutes.

We appreciate your understanding and thank you for your patience as we continue to improve your experience.

Need Assistance?

If you have any questions or concerns, please reach out to our Client Services team: https://supportportal.thalesgroup.com/

• United States: 800-545-6608
• International: +1-410-931-7520

Posted Jun 11, 2025 - 14:05 UTC

Incident Categories

Operational

All systems are operational

Degraded Performance

IFP Risk Based Authentication? : One or more methods impacted but works intermittently e. Risk Engine Service API
IRM Risk Based Authentication? : One or more methods impacted but works intermittently e. Risk Management Service API
OATH Strong Customer Authentication? : One or more methods impacted but works intermittently e. Auth-Sign Service API
FIDO Strong Customer Authentication? : One or more methods impacted but works intermittently e. Platform Auth-Sign API

Major Outage

IFP Risk Based Authentication? : All the methods are down, and all customers are impacted
IRM Risk Based Authentication? : All the methods are down, and all customers are impacted
OATH Strong Customer Authentication? : All the methods are down, and all customers are impacted
FIDO Strong Customer Authentication? : All the methods are down, and all customers are impacted