IDCloud - Fido Authentication Incident

Incident Report for Thales Gemalto IdCloud StatusPage

Resolved

This incident has been resolved.
Posted Jun 11, 2025 - 06:36 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 11, 2025 - 06:23 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jun 11, 2025 - 06:16 UTC

Investigating

Our monitoring system has detected turbulence on the IDCloud FIDO Authentication service.
We are assessing the situation and will update you as soon as we have further news.

Apologies for any inconvenience caused, and thank you for your patience and understanding.
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IDCloud Services team
Posted Jun 11, 2025 - 06:12 UTC
This incident affected: FIDO Strong Customer Authentication (FIDO Strong Customer Authentication Admin API).
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Incident Categories

Operational
All systems are operational
Degraded Performance
  • IFP Risk Based Authentication? : One or more methods impacted but works intermittently e. Risk Engine Service API
  • IRM Risk Based Authentication? : One or more methods impacted but works intermittently e. Risk Management Service API
  • OATH Strong Customer Authentication? : One or more methods impacted but works intermittently e. Auth-Sign Service API
  • FIDO Strong Customer Authentication? : One or more methods impacted but works intermittently e. Platform Auth-Sign API
Major Outage
  • IFP Risk Based Authentication? : All the methods are down, and all customers are impacted
  • IRM Risk Based Authentication? : All the methods are down, and all customers are impacted
  • OATH Strong Customer Authentication? : All the methods are down, and all customers are impacted
  • FIDO Strong Customer Authentication? : All the methods are down, and all customers are impacted