We will be conducting a backend infrastructure maintenance activity and a TLS certificate renewal on 20th Aug, 2026, from 02:00 UTC to 05:00 UTC. During this time, there may be a few minutes of disruption for IdCloud services (Risk-Based Authentication, Fido2, KYC, Orchestration Services, OATH Services, Out of Band Messaging etc). There will be up-to 15 minutes disruption to services during this time.
If your application does not implement certificate pinning, the upgrade will be transparent, and you do not have to do anything. Please make sure the trust stores on the application end contains the new updated certs.
However, if your application does implement certificate pinning, and more specifically if it is pinning the replaced certificates, you MUST update your application to add pinning of the new certificate.
Need Assistance?
Please do not hesitate to contact Thales support if you think this will impact your applications and need some assistance to update it.
If you have any questions or concerns, please reach out to our Client Services team:
This scheduled maintenance affects: IFP Risk Based Authentication (Risk-Engine Service API, BehavioSec Service API, IFP Risk Based Authentication Orchestration Service API, IFP Risk Based Authentication Admin Portal, Reporting), KYC Know Your Customer (KYC Orchestration Service API), IRM Risk Based Authentication (Risk Management Service API), FIDO Strong Customer Authentication (Platform Auth-Sign API (Browser and Native App), Mobile Auth-Sign API (Mobile SDK), FIDO Strong Customer Authentication Admin API), and OATH Strong Customer Authentication (Auth-Sign Service API, User Enrollment Service API, Out-of-band messaging Service API, OATH Orchestration Service API, OATH Admin Portal).