IdCloud Backend Maintenance Activity
Scheduled Maintenance Report for Gemalto IdCloud
Completed
The scheduled maintenance has been completed.
Posted Jun 25, 2024 - 04:00 UTC
Update
The change has been implemented and the authentication requests are being processed nominally. We will continue to monitor the state of the system for the remaining duration. If you have any questions or concerns, please reach out to our Client Services team.

https://supportportal.thalesgroup.com/
• United States: 800-545-6608
• International: +1-410-931-7520
Posted Jun 25, 2024 - 03:03 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 25, 2024 - 02:00 UTC
Scheduled
IdCloud Backend Maintenance Activity

We will be conducting a backend maintenance activity between the hours of 02:00 UTC and 04:00 UTC June 25, 2024. There is the potential for up to 15 minutes of downtime in authentication services.

What is the customer action item?

-There is no customer action item required.

What is the customer impact?

IdCloud Authentication services will be unavailable during the maintenance window for a maximum duration of 15 minutes.

Thank you for your patience as we improve your experience!
If you have any questions or concerns, please reach out to our Client Services team:

https://supportportal.thalesgroup.com/
• United States: 800-545-6608
• International: +1-410-931-7520
Posted Jun 17, 2024 - 20:04 UTC
This scheduled maintenance affected: Authentication (IdCloud Auth-Sign Service API, IdCloud User Enrollment Service API, IdCloud Out of band messaging Service API, Admin Portal).