IdCloud Service Maintenance: IdCloud Authentication Out of band messaging Service API

Scheduled Maintenance Report for Thales Gemalto IdCloud StatusPage

Completed

The scheduled maintenance has been completed.
Posted Aug 06, 2026 - 04:00 UTC

Update

We have completed our testing, and all services are currently operational and running at nominal levels.
Posted Aug 06, 2026 - 03:58 UTC

Verifying

The Scheduled maintenance has been successfully completed. Testing is currently underway to validate system stability and performance.
Posted Aug 06, 2026 - 03:47 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 06, 2026 - 02:00 UTC

Scheduled

We will be conducting a service maintenance activity on August 6th, 2026, from 02:00 UTC to 04:00 UTC. During this time, there will be up to 15 minutes of disruption for the IdCloud Authentication Out-of-Band Messaging Service API (OOB Enrollment and authentication for mobile apps with protector OATH SDK).

Customer Action:

• No action is required.

Customer Impact:

•The IdCloud Authentication Out-of-Band Messaging Service API will be unavailable during the maintenance window for a maximum duration of 15 minutes.

•The full-service availability and performance will resume at the end of the maintenance window.

We appreciate your understanding and thank you for your patience as we continue to improve your experience.

Need Assistance?

If you have any questions or concerns, please reach out to our Client Services team: https://supportportal.thalesgroup.com/

• United States: 800-545-6608
• International: +1-410-931-7520
Posted Jul 24, 2026 - 15:07 UTC
This scheduled maintenance affected: OATH Strong Customer Authentication (Out-of-band messaging Service API).
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Incident Categories

Operational
All systems are operational
Degraded Performance
  • IFP Risk Based Authentication? : One or more methods impacted but works intermittently e. Risk Engine Service API
  • IRM Risk Based Authentication? : One or more methods impacted but works intermittently e. Risk Management Service API
  • OATH Strong Customer Authentication? : One or more methods impacted but works intermittently e. Auth-Sign Service API
  • FIDO Strong Customer Authentication? : One or more methods impacted but works intermittently e. Platform Auth-Sign API
Major Outage
  • IFP Risk Based Authentication? : All the methods are down, and all customers are impacted
  • IRM Risk Based Authentication? : All the methods are down, and all customers are impacted
  • OATH Strong Customer Authentication? : All the methods are down, and all customers are impacted
  • FIDO Strong Customer Authentication? : All the methods are down, and all customers are impacted