Potential Issue in Authentication Flow

Resolved

This is to update you that the situation has been resolved.
The service is now restored and back to normal operation.

Apologies for any inconvenience caused and thank you for your patience and understanding.
---
IDCloud Services team

Posted Oct 15, 2025 - 20:15 UTC

Monitoring

We've taken some corrective steps in the hopes of rectifying the issue. We are currently validating to ensure the fixes worked.

Apologies for any inconvenience caused and thank you for your patience and understanding.
---
IDCloud Services team

Posted Oct 15, 2025 - 20:09 UTC

Investigating

Our monitoring system has detected turbulence on the IDCloud service.

At this time we don't have any reason to believe any service is down, however, we are seeing indications that there may be some intermittent failures possible.

We are investigating this issue and will provide updates as they become available.

Apologies for any inconvenience caused and thank you for your patience and understanding.
---
IDCloud Services team

Posted Oct 15, 2025 - 19:19 UTC

Incident Categories

Operational

All systems are operational

Degraded Performance

IFP Risk Based Authentication? : One or more methods impacted but works intermittently e. Risk Engine Service API
IRM Risk Based Authentication? : One or more methods impacted but works intermittently e. Risk Management Service API
OATH Strong Customer Authentication? : One or more methods impacted but works intermittently e. Auth-Sign Service API
FIDO Strong Customer Authentication? : One or more methods impacted but works intermittently e. Platform Auth-Sign API

Major Outage

IFP Risk Based Authentication? : All the methods are down, and all customers are impacted
IRM Risk Based Authentication? : All the methods are down, and all customers are impacted
OATH Strong Customer Authentication? : All the methods are down, and all customers are impacted
FIDO Strong Customer Authentication? : All the methods are down, and all customers are impacted