Partial interruption to IDCloud services

Incident Report for Thales Gemalto IdCloud StatusPage

Resolved

Our monitoring system detected connection issues on the IDCloud services.

This issue has caused a partial interruption to our services relying on Mobile access for about 20 min. All other web services were not impacted.

Apologies for any inconvenience caused and thank you for your patience and understanding.
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IDCloud Services team
Posted Mar 28, 2025 - 14:02 UTC
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Incident Categories

Operational
All systems are operational
Degraded Performance
  • IFP Risk Based Authentication? : One or more methods impacted but works intermittently e. Risk Engine Service API
  • IRM Risk Based Authentication? : One or more methods impacted but works intermittently e. Risk Management Service API
  • OATH Strong Customer Authentication? : One or more methods impacted but works intermittently e. Auth-Sign Service API
  • FIDO Strong Customer Authentication? : One or more methods impacted but works intermittently e. Platform Auth-Sign API
Major Outage
  • IFP Risk Based Authentication? : All the methods are down, and all customers are impacted
  • IRM Risk Based Authentication? : All the methods are down, and all customers are impacted
  • OATH Strong Customer Authentication? : All the methods are down, and all customers are impacted
  • FIDO Strong Customer Authentication? : All the methods are down, and all customers are impacted