Important Announcement: Disaster Recovery Test Scheduled for Thales Gemalto IdCloud

Scheduled Maintenance Report for Thales Gemalto IdCloud StatusPage

Completed

The scheduled maintenance has been completed.
Posted Mar 30, 2025 - 03:00 UTC

Update

We have successfully failed back to the primary site and all services are running as expected.
Posted Mar 29, 2025 - 23:58 UTC

Update

After failing our services over the the secondary site, our testing indicated some anomalies in service stability. We are now failing back to the primary site.
Posted Mar 29, 2025 - 23:29 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 29, 2025 - 23:00 UTC

Scheduled

We want to ensure the utmost reliability and resilience of our Thales Gemalto IdCloud to continue serving you effectively. To achieve this, we will be conducting a Disaster Recovery Test on March 29th, 2025 Saturday between 23:00 UTC - 03:00 UTC +1 day.
As a part of this test, we will be switching the traffic from the Thales Gemalto IdCloud primary zone to the secondary zone and vice versa during the 4 hour window.


Customer Impact:

• During this window, brief intermittent traffic degradations may be experienced.

Customer Action Required:

• Please avoid administrative configuration changes (e.g., adding users or modifying setting) during this
window.
• If your backend has IP addresses whitelisting in place then add secondary zone IPs: 3.124.198.16 /
52.58.127.252 / 3.76.144.230.
• We recommend to use Fully Qualified Domain Names FQDNs instead of IP addresses to ensure a
seamless transition during the test.


We appreciate your understanding and thank you for your patience as we continue to improve your experience.

Need Assistance?

If you have any questions or concerns, please reach out to our Client Services team: https://supportportal.thalesgroup.com/

• United States: 800-545-6608
• International: +1-410-931-7520
Posted Mar 11, 2025 - 15:37 UTC
This scheduled maintenance affected: IFP Risk Based Authentication (Risk-Engine Service API, BehavioSec Service API, IFP Risk Based Authentication Orchestration Service API, IFP Risk Based Authentication Admin Portal, Reporting), KYC Know Your Customer (KYC Orchestration Service API), IRM Risk Based Authentication (Risk Management Service API), FIDO Strong Customer Authentication (Platform Auth-Sign API (Browser and Native App), Mobile Auth-Sign API (Mobile SDK), FIDO Strong Customer Authentication Admin API), and OATH Strong Customer Authentication (Auth-Sign Service API, User Enrollment Service API, Out-of-band messaging Service API, OATH Orchestration Service API, OATH Admin Portal).
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Incident Categories

Operational
All systems are operational
Degraded Performance
  • IFP Risk Based Authentication? : One or more methods impacted but works intermittently e. Risk Engine Service API
  • IRM Risk Based Authentication? : One or more methods impacted but works intermittently e. Risk Management Service API
  • OATH Strong Customer Authentication? : One or more methods impacted but works intermittently e. Auth-Sign Service API
  • FIDO Strong Customer Authentication? : One or more methods impacted but works intermittently e. Platform Auth-Sign API
Major Outage
  • IFP Risk Based Authentication? : All the methods are down, and all customers are impacted
  • IRM Risk Based Authentication? : All the methods are down, and all customers are impacted
  • OATH Strong Customer Authentication? : All the methods are down, and all customers are impacted
  • FIDO Strong Customer Authentication? : All the methods are down, and all customers are impacted