.

All Systems Operational

IRM Risk Based Authentication Operational
Risk Management Service API ? Operational
IFP Risk Based Authentication Operational
Risk-Engine Service API ? Operational
BehavioSec Service API ? Operational
IFP Risk Based Authentication Orchestration Service API ? Operational
IFP Risk Based Authentication Admin Portal ? Operational
Reporting ? Operational
OATH Strong Customer Authentication Operational
Auth-Sign Service API ? Operational
User Enrollment Service API ? Operational
Out-of-band messaging Service API ? Operational
OATH Orchestration Service API ? Operational
OATH Admin Portal ? Operational
FIDO Strong Customer Authentication Operational
Platform Auth-Sign API (Browser and Native App) ? Operational
Mobile Auth-Sign API (Mobile SDK) ? Operational
FIDO Strong Customer Authentication Admin API ? Operational
KYC Know Your Customer Operational
KYC Orchestration Service API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

IdCloud Backend Infrastructure Maintenance Sep 23, 2025 02:00-04:00 UTC

We will be conducting a backend infrastructure maintenance activity on Tuesday September 23 2025, from 02:00 UTC to 04:00 UTC. During this time, there may be a few minutes of disruption for IdCloud services (Fido2, KYC, Orchestration Services, OATH Services, Out of Band Messaging etc) . There will be up-to 15 minutes disruption to services during this time.


Customer Action:

• No action is required.

Customer Impact:

• Above-mentioned services will be unavailable for up to 15 minutes.

We appreciate your understanding and thank you for your patience as we continue to improve your experience.

Need Assistance?

If you have any questions or concerns, please reach out to our Client Services team: https://supportportal.thalesgroup.com/

• United States: 800-545-6608
• International: +1-410-931-7520
Posted on Sep 09, 2025 - 18:08 UTC
Sep 17, 2025

No incidents reported today.

Sep 16, 2025

No incidents reported.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

Sep 3, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage
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Incident Categories

Operational
All systems are operational
Degraded Performance
  • IFP Risk Based Authentication? : One or more methods impacted but works intermittently e. Risk Engine Service API
  • IRM Risk Based Authentication? : One or more methods impacted but works intermittently e. Risk Management Service API
  • OATH Strong Customer Authentication? : One or more methods impacted but works intermittently e. Auth-Sign Service API
  • FIDO Strong Customer Authentication? : One or more methods impacted but works intermittently e. Platform Auth-Sign API
Major Outage
  • IFP Risk Based Authentication? : All the methods are down, and all customers are impacted
  • IRM Risk Based Authentication? : All the methods are down, and all customers are impacted
  • OATH Strong Customer Authentication? : All the methods are down, and all customers are impacted
  • FIDO Strong Customer Authentication? : All the methods are down, and all customers are impacted