.
All Systems Operational
Fraud Prevention Operational
IdCloud Risk-Engine Service API Operational
IdCloud BehavioSec Service API Operational
IdCloud Orchestration Service API Operational
Admin Portal Operational
Reporting Operational
Authentication Operational
IdCloud Auth-Sign Service API Operational
IdCloud User Enrollment Service API Operational
IdCloud Out of band messaging Service API Operational
IdCloud Orchestration Service API Operational
Admin Portal Operational
Know Your Customer (KYC) Operational
IdCloud Orchestration Service API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 4, 2024

No incidents reported today.

Jul 3, 2024

No incidents reported.

Jul 2, 2024

No incidents reported.

Jul 1, 2024

No incidents reported.

Jun 30, 2024

No incidents reported.

Jun 29, 2024

No incidents reported.

Jun 28, 2024

No incidents reported.

Jun 27, 2024

No incidents reported.

Jun 26, 2024

No incidents reported.

Jun 25, 2024
Completed - The scheduled maintenance has been completed.
Jun 25, 04:00 UTC
Update - The change has been implemented and the authentication requests are being processed nominally. We will continue to monitor the state of the system for the remaining duration. If you have any questions or concerns, please reach out to our Client Services team.

https://supportportal.thalesgroup.com/
• United States: 800-545-6608
• International: +1-410-931-7520

Jun 25, 03:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 02:00 UTC
Scheduled - IdCloud Backend Maintenance Activity

We will be conducting a backend maintenance activity between the hours of 02:00 UTC and 04:00 UTC June 25, 2024. There is the potential for up to 15 minutes of downtime in authentication services.

What is the customer action item?

-There is no customer action item required.

What is the customer impact?

IdCloud Authentication services will be unavailable during the maintenance window for a maximum duration of 15 minutes.

Thank you for your patience as we improve your experience!
If you have any questions or concerns, please reach out to our Client Services team:

https://supportportal.thalesgroup.com/
• United States: 800-545-6608
• International: +1-410-931-7520

Jun 17, 20:04 UTC
Jun 24, 2024

No incidents reported.

Jun 23, 2024

No incidents reported.

Jun 22, 2024

No incidents reported.

Jun 21, 2024

No incidents reported.

Jun 20, 2024

No incidents reported.