.

All Systems Operational

IRM Risk Based Authentication Operational
Risk Management Service API Operational
IFP Risk Based Authentication Operational
Risk-Engine Service API Operational
BehavioSec Service API Operational
IFP Risk Based Authentication Orchestration Service API Operational
IFP Risk Based Authentication Admin Portal Operational
Reporting Operational
OATH Strong Customer Authentication Operational
Auth-Sign Service API Operational
User Enrollment Service API Operational
Out-of-band messaging Service API Operational
OATH Orchestration Service API Operational
OATH Admin Portal Operational
FIDO Strong Customer Authentication Operational
Platform Auth-Sign API (Browser and Native App) Operational
Mobile Auth-Sign API (Mobile SDK) Operational
FIDO Strong Customer Authentication Admin API Operational
KYC Know Your Customer Operational
KYC Orchestration Service API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dec 19, 2025

No incidents reported today.

Dec 18, 2025

No incidents reported.

Dec 17, 2025

No incidents reported.

Dec 16, 2025

No incidents reported.

Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

Dec 10, 2025
IdCloud Out of Band Messaging Incident
Resolved - This incident has been resolved.
Dec 10, 10:42 UTC
Investigating - The IDCloud Push service is currently experiencing issues.

Impacted services: Push

We've observed a recurrence of errors in the service and are mobilized to restore service. Updates to follow.

Apologies for any inconvenience caused, and thank you for your patience and understanding.
Dec 10, 10:05 UTC
IdCloud Backend Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Dec 10, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 02:00 UTC
Scheduled - We will be conducting a backend infrastructure maintenance activity on December 10th, 2025, from 02:00 UTC to 05:00 UTC. During this time, there may be up to 10 minutes of disruption for the CAS (Authentication, Auth-Sign API, Admin portal) services.

Customer Action:

• No action is required.

Customer Impact:

• The IdCloud CAS service may be unavailable for up to 10 minutes.

We appreciate your understanding and thank you for your patience as we continue to improve your experience.

Need Assistance?

If you have any questions or concerns, please reach out to our Client Services team: https://supportportal.thalesgroup.com/

• United States: 800-545-6608
• International: +1-410-931-7520
Nov 26, 10:21 UTC
Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage
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Incident Categories

Operational
All systems are operational
Degraded Performance
  • IFP Risk Based Authentication? : One or more methods impacted but works intermittently e. Risk Engine Service API
  • IRM Risk Based Authentication? : One or more methods impacted but works intermittently e. Risk Management Service API
  • OATH Strong Customer Authentication? : One or more methods impacted but works intermittently e. Auth-Sign Service API
  • FIDO Strong Customer Authentication? : One or more methods impacted but works intermittently e. Platform Auth-Sign API
Major Outage
  • IFP Risk Based Authentication? : All the methods are down, and all customers are impacted
  • IRM Risk Based Authentication? : All the methods are down, and all customers are impacted
  • OATH Strong Customer Authentication? : All the methods are down, and all customers are impacted
  • FIDO Strong Customer Authentication? : All the methods are down, and all customers are impacted